Following an investigation into the activities on your account we have concluded that unauthorised access has been gained to your Betfair account. As such your account has been suspended and will remain so until further instructions on this matter are received from yourself.
If you wish to continue to use Betfair please choose one of the following options:
1. Change your password and ensure that you run appropriate anti-spyware, firewall and virus protection on your computer
2. Create a new account to which we can transfer any remaining funds and Betfair Points to your new account.
Betfair cannot accept liability for funds lost from your account under these circumstances. Under section 1 of our Account terms and conditions of use:
"You are solely responsible for the security and confidentiality of your account. In particular, you agree to keep your username, password and/or TAN strictly confidential and you are responsible for any misuse of your password and/or TAN. Provided that we have been correctly supplied with the account information requested, we are entitled to assume that offers and payments are made by you. You should change your password on a regular basis and never disclose it to any third party. You undertake to protect your username and password in the same way that you would in respect of your bank cards and any failure to do so shall be at your sole risk and expense. If another person accesses your account, you are solely responsible for all their actions whether or not their access was authorised by you and you hereby indemnify us and hold us harmless against all costs, claims, expenses and damages howsoever arising in connection with the use of or access to your account by any third party..
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